Redirect not working anymore - Support

Resolved Tabitha Staebe
4 years, 2 months ago

Rank Math free

Hello, yesterday I updated Elementor, Elementor Pro and Rankmath.
After this change my redirect set up on Rankmath that should have redirect from https://thetravelhoop.com/shop to https://thetravelhoop.com/hoops/polypro-travel-sectional-hoops is not longer working but I see a weird page instead.

Would you please help me with that?

Thank you so much,
Tabitha

Viewing 4 replies - 1 through 4 (of 4 total)

Michael Davis
4 years, 2 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

Have you changed your permalink settings?

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Uzair
4 years, 2 months ago

Hello,

It looks like that page is handled by your web host. Please, can you contact Hostinger and ask them to remove that page and the relevant redirect (if any).

Once they do that and the shop page is handled by WordPress instead of your web host, the redirect you add using Rank Math will start working.

Hope that helps.

Tabitha Staebe
4 years, 2 months ago

Rank Math free

Working now, thank you! 😀

Michael Davis
4 years, 2 months ago

Rank Math pro

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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