Redirect Issue with Rank Math SEO Plugin on Stonesofnature.nl - Support

Growing Lemon
1 day, 13 hours ago

Rank Math free

Dear Rank Math Support,

We are experiencing an issue with the Rank Math SEO plugin on our client’s webshop, https://www.stonesofnature.nl. The issue occurs on specific product pages, such as:

https://www.stonesofnature.nl/winkel/interieur/edelstenen-rookkwarts-met-golden-healer-lamp
https://www.stonesofnature.nl/winkel/interieur/edelstenen-ruwe-groene-kwarts-lamp-2
https://www.stonesofnature.nl/winkel/interieur/edelstenen-ruwe-groene-kwarts-lamp
https://www.stonesofnature.nl/winkel/interieur/ruwe-edelstenen-groene-kwarts-lamp
The issue presents itself as a strange self-redirect. When visiting these URLs, the browser redirects back to the same page, resulting in an error message or page failure.

Steps Taken to Troubleshoot:

Disabling the Rank Math plugin resolves the issue, so we are confident the plugin is involved.
Rolling back to earlier versions of Rank Math (up to version 1.0.226) did not resolve the issue.
We disabled the “Redirects” option within the plugin, but the issue persists.
We reviewed the .htaccess file, but no relevant redirects are present.

Additional Notes:
Our hosting provider also investigated but couldn’t identify the root cause of the problem. They suspect this might be a bug or conflict introduced in a recent update

Request for Support:
Could you please investigate this issue? We would greatly appreciate guidance on how to resolve this, as the affected pages are critical to our client’s webshop.

Thank you in advance for your assistance. If you need additional details or access to the site, feel free to let us know.

Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

Rakibuzzaman Siam
1 day, 13 hours ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We checked your website and after activating the Rank Math plugin, we cleared the cache of some pages and we can see they are working properly without any issues. Please check the screencast in the sensitive data section for reference.

However, we deactivate the plugin again after troubleshooting the issue.

If you face the redirecting issue again, open the affected product page while the Rank Math plugin is deactivated. After that, activate the Rank Math plugin and clear the cache of that page.

Let us know how it goes. Looking forward to helping you.

Growing Lemon
1 day, 12 hours ago

Rank Math free

Hello,

Thank you for your assistance so far.

Unfortunately, the issue is still not fully resolved.

I can confirm that opening an affected product page with the RankMath plugin deactivated, then reactivating it and clearing the LiteSpeed cache, temporarily resolves the problem. However, if I navigate to the homepage afterward (where the layout remains broken until I clear the LiteSpeed cache) and click on another product, the issue reoccurs except if I keep clearing the browser cache.

Could you provide further guidance on resolving this?

Thank you in advance for your help.

Best regards,

Rakibuzzaman Siam
14 hours, 17 minutes ago

Hello,

We are sorry for the inconvenience. It was an issue with the primary category and we already released an update where the issue has been fixed: https://rankmath.com/changelog/free/

After updating the free version of the Rank Math plugin to the latest version (v1.0.234.1), please clear your website cache and see if that works for you.

If you are unable to see an update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

Let us know how it goes. Looking forward to helping you.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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