Redirect issue

#463248
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    On your website, you are currently using the PRO version and it seems you have created this ticket using your Free Rank Math account. Can you please forward the email address you used to purchase the subscription so we can verify it first?

    As for your redirection issue, The redirection isn’t currently controlled by Rank Math.

    To initially troubleshoot the issue, please head over to your WordPress Dashboard > Rank Math > Dashboard > Modules and disable the Redirections module.

    If the issue persists, then there may be some other configuration in your website that is causing the unwanted redirection.

    Let us know how that goes. Looking forward to helping you.

    [moved to sensitive data section]

    Hello,

    Thank you for verifying your purchase.

    Going back to the issue, could you please let us know if the issue still persists after disabling this module in Rank Math > Dashboard?

    Redirect

    If so, the redirection is not coming from Rank Math. You can follow the steps in this link to find out which plugin/theme is redirecting that page:
    https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how this goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Redirect issue’ is closed to new replies.