Hello,
We apologize for the issue you are facing with the 301 redirects on your e-commerce site. It sounds like a complex situation, especially since it only affects customers who are not logged in and occurs in a multisite environment.
Here are a few steps you can take to troubleshoot this issue:
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Check for Other Redirect Plugins: Ensure that there are no other redirect plugins installed that might be conflicting with Rank Math. If you find any, consider deactivating them to see if the issue resolves.
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Theme or Plugin Conflict: Sometimes, conflicts between plugins or themes can cause unexpected redirects. You can perform a quick conflict check by enabling Troubleshooting mode and disabling Rank Math temporarily to see if the redirects still occur. If they do not, try disabling other plugins one by one to identify the culprit.
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Review Redirect Rules: Double-check the redirect rules set up in Rank Math to ensure there are no unintended rules causing the issue. You can also refer to our guide on fixing unwanted URLs redirecting for more insights.
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Check User Role Settings: Since the issue only affects non-logged-in users, review any settings related to user roles and permissions that might be influencing the behavior of your site.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you resolve it soon!
Sources:
Random URLs Redirecting Even When No Redirect Was Created » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve already replied to your other ticket on this issue. Please refer to this ticket:
https://support.rankmath.com/ticket/redirect-issue-25/?view=all
We are closing this ticket to avoid duplicate replies.
Looking forward to helping you there.
Thank you.
