Redirect issue

#1030543
  • Resolved Federico Porta

    3 months, 3 weeks ago

    Rank Math free

    Hi all I have a problem with redirect 301, If I active Rankmath on my e-commerce it generates a 301 redirect , category vs products. All other page are ok.

    The issue is happen only for customer not logged in. If You are logged in you are not hit by the issue.

    This is multisite environment, all working good since 2 days ago.

    If have already try to regenerate the DB tables and deactivate all the redirect but the issue persist.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Federico Porta

    3 months, 2 weeks ago

    Rank Math free

    Any news regarding this issue?

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We deeply apologize for the unexpected delay in response.

    We checked your website, and we can see the WooCommerce plugin is deactivated on your website. Can you please activate the plugin on your website so that we can check the issue further for you?

    Also, please share some affected URLs where you’re facing the redirection error.

    Looking forward to helping you.

    Federico Porta

    3 months, 2 weeks ago

    Rank Math free

    Hi, the plugin was active it was weird you didn’t see. Anyway I solved the problem with reinstalling core files of WP.

    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    We are glad that you managed to resolve this.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Redirect issue’ is closed to new replies.