Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
From the error log you shared, it seems that some other plugin on your website is using an outdated version of the CMB2 library that is conflicting with the version we use in Rank Math.
We use the latest version of one of the latest, but if a plugin uses an older one and it’s not being updated it will cause this message to appear.
What we recommend you do is a plugin conflict check by following this tutorial and find the culprit: https://rankmath.com/kb/check-plugin-conflicts/
For the redirection error, could you please share the details of the affected redirect to check?
Source:
Type:
Destination:
Looking forward to helping you.
Thank you.
Hi Reinelle,
I have disabled all plugins except RankMath but still the redirect does not work.
After that I have downloaded CMB2 library as plugin to get the latest version but the problem persists.
There are no caching plugins as long as I am debugging.
Any other tips?
Hello,
Could you confirm if all the redirects are not working or a specific one? If the issue is with a specific redirection, then please share the URL for the affected redirection and we would investigate this further.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
What I see is that some of the redirects end up at wrong URL’s of the website.
Example:
https://www.casartgamelodge.com/rooms/#mufasa?lang=nl –> /rooms/
should be: https://www.casartgamelodge.com/nl/kamers/#mufasa
https://www.casartgamelodge.com/gallery/?lang=fr –> /gallery/
should be: https://www.casartgamelodge.com/fr/galerie/
Just try a few from the redirections section and also note that some (scroll down) work.
Regards,
Peter
Hello,
I can check that you are redirecting the URLs with the query parameters. Unfortunately, the Rank Math Redirection module doesn’t support redirecting URLs with query parameters yet. Our dev team is working on adding this, and hopefully should be added soon. You can check our updates at this link: https://rankmath.com/changelog/
In the meantime, you may need to use .htaccess redirects or a separate plugin that allows this.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
