Redirect error

#236010
Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please navigate to WP Dashboard > Rank Math > Redirections and check if you have created any redirect for the page?

    If you are not able to figure this out then please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Yes, I have a 301 redirect to the above mentioned page, I tried to remove that redirect, but nothing helps…

    Hello,

    If deactivating the redirection is not resolving the issue then please share the login details of your website so we can check and assist you further.

    Looking forward to helping you.

    Is it possible to solve the issue without giving any login details?

    Can I send you here a screenshot? How to do it here?

    Hello,

    That page is on an endless redirect path to itself and it’s being done via our plugin, so you’ll need to check the Redirections module of Rank Math and look for any potential culprits of this.

    It can be a regex expression that’s hitting that page and redirecting it to itself or any other one that hits that URL.

    As a last resort, you can disable the Redirections module of Rank Math completely and that should help eliminate the problem.

    Hope this helps track down the issue.

    Don’t hesitate to get in touch if you have any other questions.

    I tried to remove this redirect from the List of Redirects. It openes now. Please check.
    Should I add it for indexation?

    Hello,

    The page is now working fine and it’s already submitted on the sitemap. So, if you already have that sitemap in Google Search Console you don’t need to submit this page for indexation as Google will crawl the page and see the changes.

    Hope this helps clarify your doubts.

    Don’t hesitate to get in touch if you have any other questions.

    ok, I understood, is it a latest variant of my page (as its without a redirect)?

    Prabhat
    Rank Math agency

    Hello,

    No, as it was in a redirect loop to itself, this is the same page/variant.

    Hope that clears things further.

    Thank you.

    Clear, and how to avoid such redirect issues in the future?
    Thanks

    Hello,

    I’m not sure what kind of redirect you have removed, but you can follow our guide on how to set up redirects on your site to avoid getting this issue in the future:
    https://rankmath.com/kb/setting-up-redirections/

    Moreover, you can always check your Google Search Console account for any issues like this. You can also consider using various site audit tools for any further issues.

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Redirect error’ is closed to new replies.