Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please follow these steps for initial troubleshooting:
1. Head over to Rank Math > Status & Tools > Database Tools and click the Remove transients button. Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen to use the Easy Mode. Please follow the steps in this link to switch to Advanced Mode:
https://rankmath.com/kb/advanced-mode/
2. On your WordPress Dashboard > Settings > Permalinks, click the save changes.
3. Clear your website’s cache and try enabling the redirect attachments again.
For the SEO Analysis, Rank Math checks the same for your website. If the proper redirects are in place, you pass the test which will show the green check/dot.
I hope that helps. Thank you, and looking forward to your update.
Hello Reinelle,
It didn’t work, the moment I hit “save changes” it jumps to mydomain.com/wp-admin/admin-post.php .
Do you want me to give you acess and take a look?
Kind regards
JP
Hello,
Thank you for the update.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please check if there are any memory timeout issues on your website? I head over to your WordPress Dashboard > Rank Math > Status & Tools > System Status and I noticed that you only have 30, set for your “PHP time limit”. Please contact your web hosting provider and set the “PHP time limit” to at least 120.
If the issue persists, could you please share some FTP access so we can dig deeper into this.
Looking forward to helping you. Thank you.
Hello Jeremy,
I’ve already changed the time limit, it now shows the 120 max limit but the issue remains even after tryed the remove transients technique
If you need the ftp acess tell me
I’ve updated the ftp acess to my website
Hello,
Thank you for the update.
Please follow these steps:
1. Please get in touch with your web host and ask them to set these PHP values on your site:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
2. Also ask them if you have the Mod Security feature enabled in your server, as this suggests that the rules that have been set are blocking the requests from our plugin.
3. Once done, clear your website’s cache and try saving your general settings.
I hope that helps. Thank you, and looking forward to your update.
Reinelle,
it was the Mod security, as I turn it off in the cpanel I was able to activate redirection attachements
many thanks, I will come back soon I need to know more about the schema potencials in the Pro version
best regards
JP
Hello,
We are glad that your issue is resolved.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
