Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you mind checking whether these redirections have been added to your .htaccess file?
Please note that you can also disable the Rank Math redirections module and continue using your redirections plugin to avoid the current 404 errors.
Looking forward to helping you. Thank you.
I activated Redirection plugin and deactivated RankMath plugin. The page worked fine. I am not sure if this redirection is available in the .htaccess file.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Nirmal,
Thanks for the follow up.
We have just fixed a redirection issue on the latest plugin update, could you please update to this version and then import the redirections afresh?
I cannot view the plugins page with the access that you gave me and thus I could not check the version that you are running.
We are looking forward to helping you. Thank you.
Hey Michael,
I tried updating the plugin and importing. But, still it did not work. And, I have given you access to
edit plugins
Hi there,
Could you please elevate my access so that I can view all plugin settings including the Rank Math settings?
We are looking forward to helping you. Thank you.
Hi there,
I have given you access to all Rankmath related capabilities.
Hi there,
I am interested in taking a look at the all the plugin settings including the redirection plugin settings and the Rank Math dashboard which I am unable to access currently.
Please elevate my access to an administrator with full access so that I can take a look at this and advise further.
Thank you.
I have elevated your access to administrator level.
Hi Nirmal,
Thanks for the follow up.
I have been able to identify the cause of this issue. You had two redirections for the same category deals which was causing a redirections loop and also making it hard to track it down. I have now disabled both of them and you can view them by searching shopping/deals on the redirections page. I have shared some screenshots on the sensitive data section.
I hope this info helps. Thank you.
Thank you. Now this works fine!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
