Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Kindly see this invoice for your reference.
You can see the refunded amount under Refunds and Returns.
You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
To reactivate Rank Math PRO, you will have to make a new purchase:
https://rankmath.com/pricing/
Hope that helps. If there’s anything else we can help you with, please let us know.
Is the refund already processed or can we revert it back and still use it?
Hello,
Yes, the refund has already been processed, and we cannot reverse it on our end.
The only way to access the PRO version is if you purchase it again.
If you still have any questions, just reply, and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
