Rating snippets Issues

#892351
  • Resolved Noelm

    1 year, 3 months ago

    Rank Math free

    Hi,
    My website is about free software downloads. I let people download apps and software for free. However, I enable the Software Application Schema Type. But I see the error report on my Google console. There are two errors which they say
    1. “Rating is outside the specified or default range
    Items with this issue are invalid. Invalid items are not eligible for Google Search’s rich results”
    Here is the outlined code with an error showing in Google Console:

    <b>
    <meta itemprop=”ratingValue” content=”0″>
    <span class=”average-likes”>Popularity 0%</span>
    </b>
    <meta itemprop=”bestRating” content=”100″>
    <span class=”bar-width” style=”width: 0%”></span>

    <meta itemprop=”reviewCount” content=”0″>

    Error No.2
    Value in property ‘reviewCount’ must be positive
    Items with this issue are invalid. Invalid items are not eligible for Google Search’s rich results
    Here is the outline code as an error:

    <meta itemprop=”reviewCount” content=”0″>

    4 items are affected by this error. How can I fix it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issues you are facing with the rating snippets on your website. It seems that the errors you are encountering are related to the values being set for ratingValue and reviewCount in your Schema markup.

    Error 1: "Rating is outside the specified or default range"

    The error indicates that the ratingValue is set to 0, which is outside the acceptable range for ratings. Typically, ratings should be within a defined range, such as 1 to 5 or 1 to 100, depending on how you have set up your schema. To fix this:

    • Ensure that the ratingValue reflects an actual rating from users. If you do not have any ratings yet, consider setting a default value that is greater than zero, or simply remove the rating until you have valid data.

    Error 2: "Value in property ‘reviewCount’ must be positive"

    This error occurs because the reviewCount is also set to 0. Google expects this value to be a positive integer, indicating the number of reviews received. To resolve this:

    • You should update the reviewCount to reflect the actual number of reviews. If there are no reviews yet, it might be best to omit this property until you have at least one review.

    Suggested Code Changes

    Here’s how you might adjust your code:

    
                    Popularity 1% (or appropriate percentage)

    Additional Notes

    • Make sure to validate your updated Schema using Google’s Rich Results Testing Tool after making these changes to ensure that the errors are resolved.
    • Remember that having actual user ratings and reviews will improve your chances of appearing in rich results.

    If you continue to experience issues or have further questions, please feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Earn Star Ratings in SERPs by Using Schema Markup With Rank Math? » Rank Math

    Noelm

    1 year, 3 months ago

    Rank Math free

    Where to find the file that contains the code highlighted as an error?

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Could you please share the affected URL with us so that we can check the issue further for you?

    Meanwhile, please follow this detailed guide on how you can add the Software schema type to your pages properly: https://rankmath.com/kb/software-schema/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rating snippets Issues’ is closed to new replies.