Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you have opened this ticket using a Rank Math Free version account.
Please log in to your paid Rank Math account and follow the steps in this link to reconnect your website to your Rank Math account:
https://rankmath.com/kb/website-not-shown-in-account/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
It doesn’t help.
I’ve done that and it still fails to update and still shows it’s connected.
I need some help on this.
Hello,
Thank you for getting in touch with us.
It is showing connected but connected with your Rank Math Free account. First, you have to login to your Rank Math PRO account with the email and password which you used to buy the Rank Math PRO version then disconnect the current account and connect the Rank Math PRO account according to my colleague’s resource given above.
Hope that helps you. Looking forward to your update.
Thank you.
I’ve logged into Rank Math.
I disconnected from rank math on my site.
I’ve connected again and there is no pro.
Advise
Hello,
It seems you are logged in to your Rank Math Free account.
To see the Rank Math PRO plugin available in your account, you must be logged in to your Rank Math PRO account.
Looking forward to helping you.
Thank you.
This is the only account I remember having.
I paid for 100 pro.
Can you help me figure this out?
I would like to keep the plugin. If I can’t use it then it’s worthless. Please help me figure out how to get the PRO version I paid for to work.
This is the 3rd day I’ve been trying to get this pro plugin to update. Forward this to Bhanu if you can’t help. I need to get this working. 3 days is too long.
Hello,
We are sorry for the issue you are facing.
Would you please share the email address you used to buy the Rank Math PRO plan or the INVOICE number of your order in the sensitive data section, so that we can verify your account?
Thank you.
It was either
T**************@Y********
or
O****@O*****************
I tried to reset and the only thing that would reset was t**************@y******** and that is the free account.
Hello,
Per the email conversation with you, you seem to have been able to login to the account now.
Is there anything else you need help with?
I reset the account.
Bhanu merged the account.
It worked great.
I tried to reset the password and now we are back to the free account again.
Hello,
In this case, would you mind sharing your WordPress and FTP logins so we can take a closer look at the settings. Please edit the first post on this ticket and include the logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
