RankMath uninstalled itself today after update

#967657
  • Tim Shaw
    Rank Math free

    Hi

    I installed today’s update to RankMath but its uninstalled itself. When I try to reinstall it says it can’t, because the update folder already exists. Please can you advise

    Thanks

    Tim

Viewing 1 replies (of 1 total)
  • Hello,

    We apologize for the issue you are facing with Rank Math uninstalling itself after the update. This can sometimes happen due to conflicts or issues during the update process.

    To resolve this, you can try the following steps:

    1. Access Your Site via FTP or File Manager: Connect to your website using an FTP client or your hosting provider’s file manager.

    2. Navigate to the Plugins Directory: Go to the wp-content/plugins/ directory.

    3. Delete the Rank Math Folder: Look for the seo-by-rankmath folder and delete it. This will remove the existing plugin files.

    4. Reinstall Rank Math: After deleting the folder, you can reinstall Rank Math by uploading the plugin files again through your WordPress dashboard under Plugins → Add New → Upload Plugin.

    5. Activate the Plugin: Once installed, make sure to activate Rank Math from your plugins list.

    This process should help you get Rank Math back up and running. If you encounter any further issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Manually Install Rank Math via FTP (or SFTP) » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this ticket.