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Hi,
I am using RankMath from the initial days and I love it totally. Suddenly my traffic dipped and I couldn’t find Why?I though may be its by Google, But then I found that that suddenly all the information that I save as SERP details in RankMath for each post disappeared and got replaced with %title% and so on.
I debugged it using HealthCheck and disabling all the plugin, but none worked.
The only way I’m able to save the details in RankMath is by using the Classic Editor.
Any info on how to get it done.
Regards
Niraj
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘RankMath Unable to Save Info in Gutenburg’ is closed to new replies.