Hello,
We’re sorry to hear about the issue you’re facing with your Rank Math PRO subscription. We appreciate you reaching out to us about this.
To reactivate your Rank Math PRO account, you can follow the steps provided in our tutorial on how to un-cancel your Rank Math PRO membership. You can find the tutorial here.
If you encounter any issues during the reactivation process, please feel free to create a ticket at our support forum, and our team will be happy to assist you further.
Thank you for your understanding, and we look forward to helping you reactivate your Rank Math PRO subscription.
Sources:
How to Cancel Your Rank Math PRO Subscription » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
Fast Spring email won’t come through and can’t do it myself I’m sorry!
Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
Checking your account, your subscription is still active but it will be canceled soon if you fail to renew it.
Please refer to this guide on how to update your payment method: https://rankmath.com/kb/update-change-payment-method/
After that, our payment gateway FastSpring.com will automatically charge your card in a couple of days.
Currently, we can’t manually initiate the renewal process as all transactions are handled by FastSpring.com.
Just make sure that your card is active for recurring subscriptions and has enough balance for the renewal process.
Let us know how that goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
