RankMath Stopping Any Saves on Website

#1052763
  • Resolved Feedcentral
    Rank Math free

    Good afternoon,
    Our website is using RankMath, but since the last update, we can’t save any users, posts, or pages. The button simply hangs – the only way we can update content is by turning the plugin off. Any idea how to fix this? Thank you.

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  • Hello,

    We apologize for the issue you are facing with Rank Math not allowing you to save users, posts, or pages. This can sometimes happen due to various reasons. Here are a few steps you can take to troubleshoot the problem:

    1. Check for ModSecurity Issues: Sometimes, the ModSecurity feature on your hosting can block requests from our plugin. You should contact your hosting provider and ask them to temporarily disable ModSecurity to see if that resolves the issue.

    2. Check REST Route: Ensure that the Rank Math REST route is not blocked. You can do this by visiting the following URL in your browser (replace example.com with your domain):
      `https://img.youtube.com/vi/FcIWRhcUP2c/maxresdefault.jpg
      If you see a response indicating access is denied, then your site’s firewall may be causing the issue.

    3. Plugin Conflicts: There might be a conflict with another plugin or theme. You can check for conflicts by deactivating other plugins one by one to see if the issue persists. If you find a conflicting plugin, consider reaching out to their support for assistance.

    4. File Permissions: Incorrect file or folder permissions on your website’s root directory can also cause issues. Ask your web host to check for any permission issues.

    If these steps do not resolve the issue, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you get it resolved soon!

    Hello,

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘RankMath Stopping Any Saves on Website’ is closed to new replies.