RankMath stopped fetching analytics

#555089
Viewing 5 replies - 1 through 5 (of 5 total)
  • Lasha Chanqseliani

    1 year, 9 months ago

    Rank Math free

    Analytics and Search Console work but it doesn’t fetch data in RankMath.
    https://ibb.co/hgtPL6c

    Rakibuzzaman Siam

    1 year, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please try to follow the steps below to create a troubleshooting log so that we can check the issue further.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Looking forward to helping you.

    Thank you.

    Lasha Chanqseliani

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Lasha Chanqseliani

    1 year, 9 months ago

    Rank Math free

    I added wetransfer in Sensitive data

    Rakibuzzaman Siam

    1 year, 9 months ago

    Hello,

    I can see that your Google authentication token is expired. In this case, please re-connect your Google account with Rank Math by following the steps mentioned below:

    1. Remove Rank Math’s access from Google

    Please remove RankMath’s app from your Google apps permissions:

    https://myaccount.google.com/permissions

    permissions

    2. Re-connect to regenerate auth token from Google

    After that, reconnect the Google account again, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3. Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4. Setup Analytics

    Once the above process is done, please connect your GA and GSC properties.

    After that, please try fetching data from Google Search Console by following the URL below and wait for a while, and you should be able to see the updated data on Rank Math Analytics dashboard.
    https://rankmath.com/kb/analytics-issues/#scheduled-actions

    Let us know how that goes.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘RankMath stopped fetching analytics’ is closed to new replies.