Rankmath stats issue.

#854163
  • Resolved James Kelly

    1 year, 4 months ago

    Rank Math free

    Hi, I submit a few stats ticket previously with RankMath team and constantly check google search console but still to this day I have an issue with the RankMath plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin and the stats tickets you submitted. It sounds frustrating to not see any resolution yet.

    To assist you better, we recommend checking for any plugin or theme conflicts that might be affecting the Rank Math stats. You can use the Health Check & Troubleshooting plugin to help identify any conflicts. Additionally, you can refer to our dedicated knowledgebase tutorial on confirming a theme/plugin conflict with Rank Math.

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will take over and provide further assistance.

    Thank you for your patience, and we hope to resolve this for you soon!

    Sources:
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rankmath stats issue.’ is closed to new replies.