Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Let us know if the issue persists.
We are here to assist you.
Hi Anas,
I have done this before. It did not work
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
The updatemeta route is returning a 404 error.
As you have already tried using the default .htaccess file, it would seem like a conflict with the theme or any plugin on your website.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We look forward to helping you.
Okay, I will work on this and get back!
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to assist you.
Hi Anas,
I have tried the plugin conflict approach, and it did not work. I had all plugins deactivated, excluding Rankmath, and the issue is still existing.
Can you help?
For the record, I created a staging environment.
Hello,
Can you please share the staging website you created so we can conveniently troubleshoot it without worrying about breaking your live website?
Also, please share your FTP login access as well.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to log in to your website but the login link is expired.
Please provide an updated login link so we can check further.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems like the login link is expired again or it’s not working. It is asking for a username and password.
Please share a new login link and keep the validity of the link to at least 24 hours.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
