RankMath Shut Down My Site

#93124
  • Resolved Bill Quinn
    Rank Math pro

    Your Plugin, Rank Math SEO, has apparently caused my website to shut down. I got an email from WordPress saying, “WordPress caught an error with one of your plugins, Rank Math SEO.”

    When I deactivated the plugin, everything came back online.

    Do you have an update or solution to this problem so I can continue to use RankMath?
    thanks,
    Bill Quinn
    http://www.diabetesjournaltoday.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    Please follow these steps to fix the issue:

    1. Take a complete backup of your website

    2. Install this plugin: https://wordpress.org/plugins/code-snippets/

    3. Head over to the Snippets menu in the left sidebar and click Add New
    add new snippet

    4. Give that post any name and copy the below code in the Code field

    add_action( 'init', function() {
    	delete_option( 'schema-ActionScheduler_StoreSchema' );
    } );

    5. Select ‘Only run in administration area’ option and click the Save and Activate button
    run only in admin area wordpress

    6. Open WordPress Dashboard in a new window

    7. Then deactivate recently created snippet from here
    disable snippet

    8. Then activate the Rank Math plugin again

    9. Please disable the Code Snippets plugin if you are not going to use it

    Here’s a video screencast:
    https://i.rankmath.com/79gPbv

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    I followed your directions up to step 7. There is NO “Rank Math issue”snippet in my All Snippets file.

    What do I do now? I really want RankMath on my site.

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘RankMath Shut Down My Site’ is closed to new replies.