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Hi Rankmath team,
My website (digitalvtech.com) showing error in dashboard (Rankmath overview) and also sitemap not working.
Screenshot here: https://ibb.co/KxQyYBZ
Kindly guide me how to resolve this error.
Thank you!
Raveen
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
For the sitemap, please follow these steps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/For the error in the dashboard, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Hi,
After click on Save button shows blank page.
Hello,
Please follow this guide to check for a plugin conflict: https://rankmath.com/kb/check-plugin-conflicts/
If you already have checked and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Sir,
Extremely sorry for the late reply.I have added sensitive data.
Thank you!
RaveenHello,
The login link you provided is not working. Please verify that the details are correct and please let us know.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Sir,
All the details are correct.
I have also given cpanel credentials now.Thank you!
RaveenHello,
I have tried login to your site in both way you’ve shared, but on cPanel I was getting blocked by Cloudflare’s
Access denied Error code 1020
.If you are using geo-blocking, please temporarily unblock the country Portugal, Bangladesh, and the Philippines. So that we can troubleshoot the issue for you and provide you a solution.
I’ve also tried login to your site using WordPress login, but I was unable to login there due to the following error:
Error: Cookies are blocked due to unexpected output.
https://www.servercake.blog/fix-wp-login-error-cookies-blocked/
I’ve attached the screenshots in the sensitive data section for your reference.
Please fix the issues and let us know if we can login.
Looking forward to helping you.
Thank you.
Hi Sir,
I have resolved the issue.Thank you
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hi RankMath-Team!
my wordpress dashboard shows the same error and the data from google search can no longer be retrieved.
What other options do I have to fix this? Any hints?Thank you for your support!
Hello @julian_benz,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well:
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, create a new forum topic on this issue so we can assist you better there.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘Rankmath showing error in Dashboard’ is closed to new replies.