Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
On your Rank Math account page, kindly disconnect your website there and reconnect your account on your WordPress dashboard once again.
If the issue happens again, let us know and we will help you troubleshoot it.
Looking forward to helping you on this one.
I already tried this method but doesn’t work
Hello,
Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.
If you have different website URLs in there, that would explain the error message as they need to match for the connection to happen correctly.
Let us know how this goes.
Thank you.
Both Url are same I checked, Please solve this issue
Hello,
Could you please try this step to fix the connection issue?
Head over to your website’s files /wp-content/plugins/ and edit the file seo-by-rank-math/includes/admin/class-admin-helper.php on line 164:
if ( isset( $options['site_url'] ) && site_url() !== $options['site_url'] ) {
Changing it to this:
if ( isset( $options['site_url'] ) && home_url() !== $options['site_url'] ) {
Let us know how this goes.
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience as we investigate why your the Rank Math connection wizard is not functioning as expected for you.
There is an .htaccess customization on your website which is preventing the Rank Math connection wizard from functioning correctly. As a work around, you can temporarily revert back to the default WordPress .htaccess file, connect your account, then restore your original .htaccess file. To do this, Download a backup of your .htaccess via FTP. Next, replace the contents of your .htaccess with the following code:
# BEGIN WordPress
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
# END WordPress
Next, run the Rank Math connection wizard and connect your account. Last, undo the changes you made to the .htaccess and resave to restore its original state.
Hope that helps. Please let us know if you have questions.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
