Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please head over to WordPress Dashboard > Rank Math > Status & Tools > Database Tools and click on the button “Rebuild Index” and see if this resolves the issue.
Please note that some options are only available in Advanced Mode.
If you need further assistance, please don’t hesitate to contact us.
Thank you
Thanks for the prompt reply. I’ve tried ‘rebuild index’ in the advanced mode, but it is not working, the same issue still appears whereby the SEO score is not updated.
Hello,
Please ensure that the Rank Math plugin is updated to the latest version.
https://rankmath.com/changelog/free/
Then, clear the Rank Math transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
Once done, clear the website and browser cache and check again.
If the issue persists, check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.