Hi Shekhar,
This might be caused by a conflict with the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Also, please make sure you have all plugins updated to the latest version.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi, well I’m pleased to say that RankMath plugin updated to a new version yesterday and now the problem has gone.
Thanks for your help,
Matt
Hi Matt,
I am glad that the update resolved the issue 🙂
Don’t hesitate to contact us should any other issues come up. Thank you.