Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening.
You may also get in touch with your web host for assistance to retrieve the error log.
Having an error log will help us determine what is causing the issue when saving in Elementor.
Looking forward to helping you.
Did this get resolved?…Im having the same issue…if I try to update an image on my site, I get server error 500….when I disable RM all is good.
Hello @timmorris,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please create a new support ticket in the forum and share the error log of your website with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Looking forward to helping you.
Thank you.
Dear Reinelle,
Can I share with you the error logs in our staging environment? Both errors are happening in PROD and staging.
Thanks in advance.
Hello,
Please share the server error logs, either from production or staging, via the email address s******@r*********** so that our team can pinpoint exactly what is causing this issue.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
