Hello,
We apologize for the issue you are facing. To change your Rank Math profile picture, you need to ensure that your WordPress profile is properly set up. The profile picture is linked to your Gravatar account, which uses the email address associated with your WordPress account.
This means that the email address of your WordPress username and the one linked to your Gravatar account should match for the profile picture to display correctly in Rank Math. If they are not the same, you may need to update your Gravatar email to match your WordPress email.
If you have further questions or need assistance, feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you.
Thank you for raising this concern!
Sources:
How to Implement Author SEO to Boost E-E-A-T » Rank Math
WordPress username and Gravatar account email are the same.
Should the email from the RankMath account be the same?
Hello,
Thank you for contacting support.
The profile picture you see on our forums is taken from the Gravatar of the email address you used to register on the website, so to change it you would need to change the image on Gravatar.
As a side note, you can use any email address you want on our website, it doesn’t need to be the same as WordPress.
Don’t hesitate to get in touch if you have any other questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please check your Gravatar account on which email address you have added the image and used in your Rank Math account:
https://gravatar.com/
Looking forward to helping you.
The Gravatar account is author.*****@gmail.com.
Should I also create a Gravatar account for bloger.*****@gmail.com?
Should Gravatar’s account and RankMath’s account email be the same?
Hello,
You do not need to create an additional Gravatar account, you can add an additional email to your existing Gravatar account using this guide
We hope this helps clarify the issue. Please let us know if you have any other questions or concerns.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
