Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The issue here is that you’ve purchased the subscription using a different email address. The subscription was purchased under this email address: a****@d*****************
You’ll have to login using that email address and follow this guide to get started with your Rank Math PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
To avoid further confusion, we can merge your accounts. Just let us know which email address you wish to keep and we’ll do the needful.
Looking forward to helping you.
Hi,
Please use my email p*******@d*****************, and make it “pro” instead of Arlan’s email. Thank you!
Hello,
The accounts were merged and now the PRO subscription shows on your account.
Thank you.
Hi Miguel,
I appreciate the effort you put into addressing my issue, and I am impressed by the efficiency with which it was handled. It is reassuring to know that I can rely on your team for timely support.
Thank you once again for your assistance. I look forward to continuing our collaboration.
Warmest regards,
Patricia
Co-Founder & Operations Manager
Duyan Marketing LTD
duyanmarketing.com
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
