Rankmath PRO plugin is suddenly deactivated

#574842
  • Resolved Muhammad Katr

    2 years, 5 months ago

    Rank Math free

    Hi,

    This is not the first time to find that, the PRO Plugin has been deactivated without my knowledge.
    I suddenly found that the PRO plugin is deactivated, when and why? I don’t know.

    Kindly let me know if you have any explanation for that, or if you have received complaints like this before.
    let me know what to do. and Kindly give us the option to check with a cron job if we have the pro version and it is deactivated to send and email to the website admin email.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    I have added account information in the sensitive data section.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Muhammad Katr

    2 years, 5 months ago

    Rank Math free

    Hi, thanks for help
    Actually the 1st account or current account for the me, but the second one which is a*@p*********** is for my manager.
    Please DON’T merge the accounts. because it’s up to my manager

    I just need a reply on my ticket

    Sandeepan Kumar

    2 years, 5 months ago

    Rank Math business

    Hello,

    Would you please let us know does the Rank Math Pro plugin gets deactivated or disconnected?

    If it’s getting disconnected often, would you please follow the steps mentioned here : https://rankmath.com/kb/problems-while-connecting-account/

    If it’s getting deactivated automatically, would you please share the System Status with us by navigating to WP Dashboard > Rank Math > Status & Tools – System Status.

    Looking forward to helping you.

    Thank you

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rankmath PRO plugin is suddenly deactivated’ is closed to new replies.