Hello,
Thank you for contacting support.
You only have a Free account but the website you shared is using the PRO plugin. Can you please confirm what is the account you used to purchase the PRO plugin?
Looking forward to hearing back from you.
I don’t have the original account anymore, because this website was built by a developer. His business went bankrupt..
Hello,
Unfortunately, without information on the purchase to verify that the subscription is active we cannot do anything to assist any further.
Thank you.
Could you check k***@v************? See picture: https://ibb.co/Y3KZGzQ
Hello,
That is the email address of this account and it’s a Free account where no PRO subscription was ever available.
Without being able to verify the purchase, which cannot be done with a simple screenshot showing a website connected, we cannot assist any further with this matter.
Thank you.
i***@p******** or i***@w**************** ?
Hello,
Those emails don’t exist in our system.
We recommend consulting with the person who installed the PRO plugin initially and if that is not possible you would need to purchase a PRO subscription from our website: https://rankmath.com/pricing
Thank you.
I will try to Connect with him. How to check if we are using pro or not? The plug-in says PRO, but it seems there needs to be a subscription?
Hello,
To confirm if you’re using the PRO version, check the Rank Math > Account section in your WordPress dashboard. If it shows a Free account, some of the PRO features won’t function without an active subscription.
In Rank Math → Status & tools → System Status:
If the original developer can’t assist, you’ll need to purchase a new PRO subscription: https://rankmath.com/pricing
Thank you
Hi Jeremy,
Just checked, it’s the free version. But you really not going to help me with this simple problem? I’m fine with the free version as we are not using the plugin not that much. But the plugin now causes a error for really 1 specific product.
Hello,
You mentioned this issue was caused by the PRO plugin and since you don’t have an active PRO subscription we can’t help you solve an issue with that plugin.
Thank you.
So who can help me with the free plug-in?
Hello,
We can help you with the Free plugin but your website has the PRO plugin active and you could not provide proof of the purchase of that subscription so we won’t assist until the PRO plugin is deactivated or you can provide proof that you have purchased a PRO subscription.
Thank you.
I’m getting a little bit annoyed of how long this takes… can you try to check if t**@w**************** or t**@p******** has a purchase?
