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HI bought pro for amintalks.com. but its not working. it still shows free on top and its not pulling any data such as keywords report etc. i have connected to analytics properly
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Hello,
Thank you for sharing your email address so we can verify the purchase.
Please ensure that you have installed the PRO version of the plugin as you need it together with the Free one.
You can download the PRO plugin here: https://rankmath.com/my-account/
After confirming that, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account.
Let us know how that goes. Looking forward to helping you.
Hello,
We apologize for the delay in response.
Please try rebuilding the index, then manually deleting old imported data, and start the fresh data fetch. This should allow you to retrieve fresh data from your GSC and GA. Please follow these steps:
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.If the issue persists, you may try setting up the Analytics again and see if this would help resolve the issue. Please reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:
Let us know how that goes. Looking forward to helping you on this one.
Hello,
You can share screenshots using https://imgbb.com/
Please check if cron jobs are working on your website or not, you can follow this guide to check that: https://rankmath.com/kb/analytics-issues/#num-2-check-the-cron-job
In order to fetch the data correctly and consistently, you need to have the cron jobs working and enabled in your installation.
If the cron jobs are working, please check if there is a pending Scheduled Action, go to WordPress dashboard > Tools > Scheduled Actions > Pending:
https://yourdomain.com/wp-admin/tools?page=action-scheduler&status=pendingRun the
rank_math/analytics/data_fetchscheduled action and wait for the data fetch to complete.
You can check the progress at Rank Math > Analytics.
Let us know if the issue persists.
We are here to help you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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