Hello,
We apologize for the issue you are facing with your Rank Math PRO upgrade. It seems that there might be a problem with the email address associated with your account. If the email you used to purchase the PRO plan is different from the one connected to your FREE account, you will need to merge both accounts or change the email connected to your PRO plan.
To resolve this, please reply to this ticket with the email address you used for the purchase or a screenshot of the invoice you received. Our support team will assist you in locating your PRO account and ensuring it is properly activated on your dashboard.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please make sure that you have installed the PRO version on your website alongside the Free version of the plugin.
You can follow this guideline to install the PRO version of the plugin on your website: https://rankmath.com/kb/rank-math-pro-license-key/
Once done, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account and see if that fixes the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Let us know how it goes. Looking forward to helping you.
Thank you.
Access did appear in my account a short time after i sent this ticket. However 2 x payments haven been taken against my google account email – c*************@g*************
$70.80 and then $100.66
Hello,
We can confirm that you purchased twice; as requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Great! thanks for sorting so quickly!
Hello,
We are glad that we could be of help.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
