RankMath Pro

#306008
  • Resolved karson huang

    3 years, 2 months ago

    Rank Math free

    Hi RankMath,
    I purchased Rank Math Pro earlier, but I don’t see any available downloads?
    Can anyone help me sort this out?

    Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jaideep Asrani

    3 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    karson huang

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    karson huang

    3 years, 2 months ago

    Rank Math free

    Hi,
    Many thanks…
    This is really strange because my order details, email, credit card, and account all use company information. The order receipt is also sent to the business email.
    I just checked my personal account and the subscription is in my personal account.

    Can you please have a look at the order reference for me?
    Thank you

    Miguel

    3 years, 2 months ago

    Hello,

    Would you like us to merge these two accounts under one with the PRO subscription?

    If so, please indicate in the sensitive data section the preferred email address that you would like to keep active.

    Looking forward to hearing back from you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘RankMath Pro’ is closed to new replies.