Hello,
We apologize for the issue you are facing with the Rank Math plugin on your Windows devices. It sounds frustrating to encounter a blank screen when trying to connect your account.
Since you’ve already tried troubleshooting steps like deactivating plugins, clearing cache and cookies, and using different browsers, we recommend checking a few additional things:
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PHP Version: Ensure that your server is running a compatible version of PHP. Rank Math requires PHP 7.0 or higher. You can check this in your hosting control panel.
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Browser Extensions: Sometimes, browser extensions can interfere with the loading of certain pages. Try disabling any extensions or using an incognito window to see if that resolves the issue.
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Firewall/Antivirus Settings: Check if your firewall or antivirus software is blocking any scripts or connections that Rank Math needs to function properly.
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Error Logs: If possible, check your server’s error logs for any messages that might indicate what is going wrong when you try to connect.
If these suggestions do not resolve the issue, please reply to this ticket with the URL of the site you are working on, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we hope to resolve it soon!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We are not able to replicate the issue in the Windows OS. In this case, you can try to change your browser or check in the incognito mode.
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
