Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks a lot for the quick turnaround!
Please take look at the shared login details as per your request.
Please, Try to run updraft backup, you will get an error while taking backup, if the database backup is successful then the issue is resolved.
Thank you!
Hello,
Thank you for that information.
I’ve replicated this issue on your site and forwarded it to our development team for further investigation. We will get back to you shortly.
We would really appreciate your kind patience regarding this matter.
Meanwhile, the backup process is still loading on your site, and Rank Math is activated at the moment.
Looking forward to helping you.
Thank you.
Hello,
It seems that the 404 logs table was wrongly created and we would need to re-create it by accessing the database directly.
Having said that, we did try to run the backup solution now after clearing the remaining transients from that table and the error we see on the log no longer refers to the database table.
If you still would like us to create the table anyway, please provide us with database access and we’ll gladly do that for you.
Looking forward to hearing back from you.
Thanks for the reply,
Can you please guide me in steps, so that I will try from my end?
Thank you!
Hello,
You can take the following SQL query as an example: https://pastebin.com/Q6ZaKsst
There are some things you need to take into consideration and modify such as the collation to match the one on your server and the table name should include the correct prefix from your wp-config.php settings.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Thanks for the reply,
Looks like the database error has gone, I think you have disabled the 404 error table on the front end.
We are not looking for 404 monitors, is that okay continue with it.
Thank you!
Hello,
Thank you for the update.
We’re glad that this issue is already resolved. Since you’re not using the 404 Monitor module from Rank Math, you can continue with it.
Please feel free to reach out to us again in case you need any other assistance.
Thank you.
thank you so much for your help, i really appreciate it
Hello,
We are happy to be of assistance to you.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
