RankMath plugin causing my WP editor interface to become unstable

#912757
  • Resolved Diana D’Souza

    1 year, 2 months ago

    Rank Math free

    Hello,

    The RankMath plugin is causing my editor interface to shake from side to side so I am unable to use it. I have tried uninstalling and re-installing it and the problem continued. So I deactivated all other plugins to eliminate any potential conflict. Even when RankMath is the only plugin on my site it continues to cause the editor interface to become unstable.

    Please advise as to how I can resolve this.

    Thank you
    DSouza

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin causing instability in your WordPress editor interface. Thank you for taking the time to troubleshoot by uninstalling and re-installing the plugin, as well as deactivating other plugins to check for conflicts.

    Since you mentioned that the problem persists even with only Rank Math activated, it may be related to a theme conflict or a deeper issue with your WordPress setup. Here are some steps you can take to further diagnose the problem:

    1. Enable Troubleshooting Mode:

      • Navigate to the Site Health section in your WordPress dashboard.
      • Click on the Troubleshooting tab and enable Troubleshooting Mode. This will disable all plugins and themes for you temporarily.
        Open Troubleshooting tab under Site Health

    2. Test with Default Theme:

      • While in Troubleshooting Mode, switch to a default WordPress theme (like Twenty Twenty Four) and check if the issue persists.
        Enable your custom theme in Troubleshooting Mode

    3. Check for JavaScript Errors:

      • Open your browser’s developer tools (usually F12 or right-click and select "Inspect") and check the console for any JavaScript errors that might be causing the instability.

    If the issue continues even with the default theme and only Rank Math active, please reply to this ticket with any error messages you find or further details about your setup, and a human agent from our support team will assist you further.

    Thank you for your patience, and we look forward to resolving this issue for you!

    Rakibuzzaman Siam

    1 year, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you? A visual representation of the issue will help us to understand it better.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘RankMath plugin causing my WP editor interface to become unstable’ is closed to new replies.