Hello,
We apologize for the issue you are facing with installing the Rank Math PRO plugin. It seems like there might be some confusion regarding the installation process. Unfortunately, we cannot send you the unzipped plugin directly, but we can guide you on how to install it correctly.
Here’s how to install the Rank Math PRO plugin:
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Ensure the Free Version is Installed: Make sure that the Rank Math Free version is already installed and activated on your WordPress site.
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Download the PRO Version: Go to your Rank Math account area and download the Rank Math PRO zip file if you haven’t done so already.
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Install the PRO Version:
- Navigate to your WordPress Dashboard.
- Go to Plugins → Add New.
- Click on Upload Plugin at the top of the page.
- Choose the Rank Math PRO zip file you downloaded and click Install Now.
- After installation, click on Activate to enable the plugin.
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Connect Your Account: After activating, go to Rank Math SEO → Dashboard → Help and click on Connect Now to authenticate your Rank Math account and activate your license.
If you continue to experience issues or if there is a technical problem with your site, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Where Is My Rank Math PRO License Key?
How to Upgrade to Rank Math PRO » Rank Math
I downloaded the pro plugin from the customer area, I unzipped it and if I go to add new plugin I threw it in as I did before, it happens that the page is unknown and consequently I can’t install the pro plugin and then delete the free plugin?
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please note that you don’t need to unzip the plugin file. You can upload the full zip file in the Upload Plugin section to install it.
You can also look at this very easy-to-follow guide to properly install and setup Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Please don’t hesitate to let us know if you have any other questions.
Issue with the “Sofortige Indizierung” Plugin
Dear Rank Math Support,
I am encountering an issue with the **Sofortige Indizierung** plugin, as shown in the attached screenshot. When I make changes to my website, I cannot save them as the process results in an error.
I have updated WordPress to the latest version and attempted to deactivate this plugin, along with all other plugins, to identify the cause. However, even after updating WordPress and deactivating the plugins, the issue persists. Specifically, I am unable to save any new text modules or other changes I make to the website.
Could you please assist me in resolving this problem?
Thank you very much for your help.
Best regards,
Sandro
image0.jpeg
Hello,
It seems that you have forgotten to add the image you’re referring to. You can upload screenshots using this tool and add the link here.
Meanwhile, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/, or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the issue with the Instant Indexing plugin.
Looking forward to helping you.
These 2 screenshots are the problems that I can’t save if I change something? I can’t save and I get this error? Should I deactivate the sofortige indexiereung plugin?
Link 🔗 screenshot
https://imgur.com/a/PsvYAjJ
Hello,
For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Look forward to helping you.
Hello,
Can you please confirm if you’ve followed the guide my colleague shared?
If the issue persists after following said guide, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
[moved to sensitive data section]
Hello,
Please share the affected website URL here so we can take a closer look.
Looking forward to helping you.
Hello,
We checked your website but were not able to replicate any issues while saving the changes, even when the “Instant Indexing” plugin is activated.
In this case, if you’re still facing any issues, please share a screencast with us using a tool like https://loom.com so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
On ok try to update the Rankmath Pro plugin? It doesn’t work, it doesn’t update, it creates an error, have you seen?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
