Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, please delete Rank Math’s folder in your website’s root directory via FTP. The folder path is /wp-content/plugins/seo-by-rank-math/.
Once done, please reinstall and let us know if the issue still persists.
I hope that helps.
Thank you, and looking forward to your update.
Im going to be 100% and tell you I have no idea what that means or even how to proceed to do that. Can you walk me through the steps or I gave you admin access to my website.
Hello,
I logged into your website’s admin area and I was able to replicate the issue.
I’ve removed the existing Rank Math plugin folder and was able to install the plugin without any issues.
Hope this helps.
Thank you.
Hello,
We’re glad that we could address the concern.
If you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
