Hello,
Thank you for contacting Rank Math today.
Try deactivating all of your other plugins and test if it works after that.
If that doesn’t help, leave us your WP admin access in sensitive data field.
Looking forward to help you.
Hello,
I could not login to your site with the provided access details. The /wp-admin is showing me 500 error.
Can you please check and fix that? Also please add link of the post where the Snippet is not working.
Looking forward to helping you. Thank you.
Hi,
The page is working fine, Can you please check domainurl/wp-login.php? Snippet preview not working in any posts and as can be seen in the links screenshots.
Hello,
On the edit post screen, I see an error which is preventing the Rank Math script from executing (please see the screenshot in the Sensitive Data Section). This error is probably thrown by some other plugins or theme active on your site.
To check which plugin is causing this problem, please follow the instructions in this short tutorial: https://wordpress.org/support/topic/before-posting-please-read-it-thoroughly/
Hope that helps. Thank you.
Thanks for the response,
I did disable all the plugins and only enable rank math but still, it didn’t work. How can I solve these javascript errors or How Can I fix it?
How Do I know which plugin creating the issue? I followed the given URL but didn’t find any solution in it.
I tried different browsers as well but it didn’t work.
Hi Michael,
It might be the theme then.
Could you please switch to the default theme temporarily so we know we are on the right path?
Once we determine the reason, it will be easier to offer a solution.
I really look forward to hearing back from you.
Hi there,
Yes, I found it! It’s a theme issue when I activate different theme It works but How can I fix it with the same theme as It’s the main theme which using? I was on SEO Yoast plugin which was working perfectly with this theme then suddenly it stops working then I switch to rank math due to this problem and heard about this plugin that It is also has same features but the problem remains same.
Now the question is, How Can I fix this without changing the main theme? Any help would be appreciated. Theme name is: Grand News
Thanks a lot,
Hi Michael,
That’s what I suspected.
Could you please check through this post?
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Do share the console error so we can check why exactly this is happening and offer a fix after that.
I look forward to hearing back from you.
Hello,
Thank you for the response.
It is likely that you have some JS scripts that are enqueued in your current theme that are not playing nicely with our plugin. I would suggest that you begin by stripping out any custom JS scrips that are running on the admin to isolate the troublesome script.
I hope this info helps.
Ok Thanks, But How Can I do that?
One more thing, I want to use XML Sitemap Different plugin for the XML Sitemap generate and I have disabled the rank math sitemap generate option but It’s keep showing me in dashboard Please keep only one Sitemap plugin active, otherwise, you might lose your rankings and traffic. Should I ignore this as I want to use different sitemap plugin which only do sitemap generation?
Hello,
Thank you for contacting Rank Math today.
I think it would be a great idea to get in touch with your theme author so that their support can help in isolating the troublesome script since this might break your site if you are not comfortable with editing theme code.
Disabling the sitemap module will automatically disable the dynamic sitemap that is created by our plugin and thus the notice should not be any cause for alarm. If you do not mind me asking, what is the reason why you would like to switch from using our sitemap module?
Looking forward to helping you. Thank you.
Ok, The Reason behind that is confusing settings of the sitemap and Don’t have a guide on that on how to setup it properly and best settings That’s why. As the plugin is not working properly with the theme that’s the another reason to disable it as most of the functions are not working.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
