Rankmath Not Working on Some Posts of My Website - Support

Resolved Ankuj
3 years, 4 months ago

Rank Math free

I have been using rankmath since 2 years but recently I have noticed that Rankmath seo options are not showing on some of the posts on my website. I have tried to do all the things on my end but it’s not working. What’s the reason behind this?

Image – https://ibb.co/dgVDCTH

One thing I have come to know is that rank math seo options is not showing on these posts, where schema is also showing off. I haven’t removed schema from my post. How did this happen and how to fix it?

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Jaideep Asrani
3 years, 4 months ago

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress logins and URL of the affected post in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Ankuj
3 years, 4 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Ankuj
3 years, 4 months ago

Rank Math free

I have tried with troubleshooting process but issue did not resolve. Please check further

Jaideep Asrani
3 years, 4 months ago

Hello,

I checked your site and was able to replicate the issue. This error is being logged while in the browser’s console while editing your affected post:

That error message is related to a corrupt entry for schema on some pages on your database. Did you try to change the schema directly from the database?

In your database find the wp_postmeta table and look for entries with a meta key of rank_math_schema_, if you find any that are empty you can delete those entries to get rid of the error.

If you don’t feel confident enough doing this yourself, please provide us with cPanel/phpMyAdmin login credentials and we’ll do it for you.

Looking forward to hearing back from you.

Ankuj
3 years, 4 months ago

Rank Math free

I never tried to change the schema directly from the database. I think it’s an issue came with rank math update because I remember there were some changes in rank math regarding schema.

Jaideep Asrani
3 years, 4 months ago

Hello,

Even if you haven’t made any changes to the Schema in the database, this error is related to a corrupted Schema entry. Please remove all the empty rank_math_schema_ entries from your database to resolve the issue.

Let us know how that goes.

Thanks.

Ankuj
3 years, 4 months ago

Rank Math free

I am using managed cloud hosting through Cloudways so there is no cPanel/phpMyAdmin. So what should I share with you so that you can do it by your side?

Jaideep Asrani
3 years, 4 months ago

Hello,

In this case, please contact your hosting provide and ask them how you can log in and manage your database. They will be able to help you with this.

Let us know how that goes. Looking forward to helping you.

Thanks.

Ankuj
3 years, 4 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Ankuj
3 years, 4 months ago

Rank Math free

I have added the required details to solve the issue. Please look into this.

Prabhat
3 years, 4 months ago

Rank Math agency

Hello,

I tried to access the database but it is taking too long to respond and returning a connection timed out error.

You can have a look at the screenshot in the sensitive data section of this ticket.

Please verify the situation and let us know so that we can check this further.

Looking forward to helping you.

Thank you.

Ankuj
3 years, 4 months ago

Rank Math free

It’s working fine on my side. Can you check again?

Jeremy
3 years, 4 months ago

Hello,

I was not able to load the database URL on my end as well. It keeps on loading and after a couple of while, it returns a “This site can’t be reached” error.

Could you please check if you have a firewall blocking certain countries?

Looking forward to helping you with this one.

Ankuj
3 years, 4 months ago

Rank Math free

Can the database files not be edited by the WP phpMyAdmin plugin?

Jaideep Asrani
3 years, 4 months ago

Hello,

Yes, the database can be edited with WP phpMyAdmin but when I tried to access your database with the plugin a 403 Forbidden error appeared. And the URL that you have shared to log in to your database is taking too long to respond. Please check with your host and let us know when the issue is fixed.

Looking forward to helping you.

Thanks.

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