Hello,
You can use a plugin like UpdraftPlus to take a backup of your site: https://wordpress.org/plugins/updraftplus/
Once done please share the login link in the sensitive data section so we can assist you further.
Looking forward to helping you.
Thanks.
backup taken . Why you suggested for backup?
Please now also tell temporary login generation procedure email address? first name ? Last name ? Role ? Redirect after login? Expiry? etc ..
Hello,
Thank you for getting in touch with us.
Backup is suggested for keeping the original live site that was working before giving the access.
To create the temporary log in, you can follow this tutorial:
https://www.wpbeginner.com/plugins/how-to-create-temporary-login-for-wordpress-no-passwords/
Hope that helps. Looking forward to helping you.
Thank you.
Please tell this . email address? first name ? Last name ? Role ? Redirect after login? Expiry? etc ..
Hello,
You can use these details:
Email address: s******@r***********
First Name: Rank Math
Last Name Support
Role: Administrator
Redirect after login: Dashboard
Expiry: One Week
Please share the link on the sensitive data section and when we are done with your issue then please delete that temporary login link.
Looking forward to your update.
Thank you.
hiiii?
What is the status?
Shared in sensitive please see.
Hello,
Would you please share the temporary login again, so that we may investigate it properly?
Looking forward to helping you.
Thank you.
Shares please see in sensitive data
Hello,
Thank you for getting in touch with us.
The previous link you shared is not valid now. I am getting this 404 error while visiting the link.
https://i.rankmath.com/8RM5yx
Please create another one and delete the previous one and share the new temporary login link in the sensitive data section again.
Looking for your update.
Thank you.
Hello,
The login link now seems to be working.
I logged into your website’s admin area and I was able to replicate the issue. null is displayed in the SEO Meta box.
This is likely caused by a conflicting plugin/theme. I wanted to test this but the Health Check plugin doesn’t seem to be working properly on your website. Please have a look at the screencast in the sensitive data section.
In this case, we’ll have to manually disable the plugins to check the issue.
Alternatively, you can create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
I have shared temporary login detail for a solution but make me in more trouble. Just because of you all i facing 404 error
Hello,
It seems that the login link you created was one-time use only and we cannot access the website thus not able to debug the situation further.
The issue with the null appearing in the SEO meta box is likely a plugin/theme conflict and that’s why we wanted to do a conflict test o your website.
As for the 404 errors, the plugin we indicated shouldn’t be causing this but we can also take a closer look at that situation when we have working login credentials.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
