Ranknmath not working in my website.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Can you please share more details about what problem you are facing actually so that we can assist you properly?
You can share the problem with the help of online tools like https://imgbb.com or https://www.loom.com.
Looking forward to your update. We will love to assist you.
Thank you.
Its not working thats it. Not showing preview score as well.
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Please check via anydesk.
What happen sir please resolve the issue via Any-desk if you can otherwise I have to remove Rankmath from my website as it is not working for me.
Hello,
We don’t have live support via AnyDesk or any other similar software.
If you want us to investigate the issue further on your website please provide us with working WP credentials by following the steps my colleague illustrated and we’ll gladly take a look at your website and provide further insights.
Looking forward to hearing back from you.
It means you are not helping. Then No more use of RankMath for me.
Hello,
We tried to help you with some helpful resources to check for plugin conflicts and even offered you the option to check the website and report any issues that we might find.
If that still doesn’t fulfill your needs, we are sad to see you go, but respect your decision.
Don’t hesitate to get in touch if you require any further assistance with Rank Math.
How to generate temporary login for my website ?
Hello,
You can install the following plugin on your site to create a temporary login link: https://wordpress.org/plugins/temporary-login-without-password/
Please do take a complete backup of your website before sharing the information with us.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
