Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
From your screenshot, it seems that you’re updating the Rank Math PRO plugin, but the account you are using in this ticket is under the free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account?
In case you can log in to your paid Rank Math account, head over to your WordPress website’s dashboard > Rank Math > Dashboard > Help, and on this page, please disconnect and reconnect.
Here’s a link for more information:
https://rankmath.com/kb/website-not-shown-in-account/
I hope that helps.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have uploded the invoice.
Hello,
Could you please follow the below steps?
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
