Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, I have added the temporary link to access the website in the Sensitive Data section. Can you kindly check the issue?
Hello,
Thank you for the update.
I’ve tried checking your site, but I’m unable to replicate the issue you sent in your screenshots. Could you please check the screencast I’ve attached in the sensitive data section if we’re missing something to replicate the issue?
I’ve also tried updating the test post, but it’s showing fine.
Looking forward to helping you.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, you can try editing any of the previous posts. You will see that Rankmath is missing from them. I have added a screencast in the sensitive data section.
Thanks
Hello,
Thank you for that information.
I’ve already replicated the issue and got the error in the browser console. You can see the attached screenshot in the sensitive data section.
That error message is related to a corrupt entry for schema on some pages on your database. Did you try to change the schema directly from the database?
In your database find the wp_postmeta table and look for entries with a meta key of rank_math_schema_, if you find any that are empty you can delete those entries to get rid of the error.
If you don’t feel confident enough doing this yourself, please provide us with cPanel/phpMyAdmin login credentials and we’ll do it for you.
Looking forward to helping you.
Thank you.
Hi,
I deleted all the rank_math_schema entries (these were only for the old posts) and now they are working fine. It may have been an issue with some updates.
Thanks for the support! I appreciate it.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
