RankMath Link when editing posts

#365047
  • Resolved John

    3 years, 8 months ago

    Rank Math free

    Hi,

    I’m using the free version at the minute.

    When i update posts I’m getting an unwelcome RankMath Thank you for using – with your link.

    Please see screenshot: https://d.pr/v/L71xwa

    This goes against the Wp GDPL in varoius ways, and all it does it raise questions from clients. On my own websites, I couldn’t care less.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    3 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math today.

    That piece of text only appears in the Dashboard from our plugin in the backend at the very bottom of the page.

    ​​​​​​On any other pages, the footer is not changed and displays the default one from WordPress which says something like “Thank you for creating with WordPress”.

    On your website, it seemed to show after you clicked on a category URL. Could you please let us know how we can replicate this on your website?

    Looking forward to hearing back from you.

    John

    3 years, 8 months ago

    Rank Math free

    Hi Miguel,

    Thanks for your response.

    As per the screencast it’s when I go to edit a post. I get the blank screen with the RankMath link at the top of the page.

    Regards,
    John

    Jeremy

    3 years, 8 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘RankMath Link when editing posts’ is closed to new replies.