Rankmath issuse with the single product visibility

#994205
  • Resolved Manish Kotak
    Rank Math free

    Hi,
    The below product is not opening “There has been a critical error on this website.” Also, no rankmath SEO settings are shown on the edit product page of this individual product only. The rest of the products are fine. Before that, this product was visible fine, with no issue before today.

    https://naikpharmacy.in/skincare/lightening-cream/bleveno-skin-cream/

    When I disable the rank math plugin the page opens fine.

    I have already checked everything is up to date. The Cache Cleared, tried re-installing the rankmath too.

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  • Hello,

    I apologize for the issue you are facing with the visibility of your product page. It seems that there might be a conflict with the Rank Math plugin specifically for that product. Since you mentioned that the page opens fine when Rank Math is disabled, it indicates that the issue is likely related to the plugin’s settings or compatibility with that particular product.

    Here are a few steps you can try to troubleshoot this issue:

    1. Check for PHP Errors: Enable debugging in WordPress to see if there are any PHP errors being logged when you try to access that product page. You can do this by adding the following lines to your wp-config.php file:

      define( 'WP_DEBUG', true );
      define( 'WP_DEBUG_LOG', true );
      define( 'WP_DEBUG_DISPLAY', false );

      After enabling this, check the wp-content/debug.log file for any errors related to Rank Math.

    2. Review Product Settings: Sometimes, specific settings for a product can cause issues. Check if there are any unique settings applied to this product that differ from others.

    3. Conflict with Other Plugins: Temporarily disable other plugins one by one to see if there’s a conflict causing this issue.

    4. Theme Compatibility: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. If it works with the default theme, there may be a conflict with your current theme.

    5. Reinstall Rank Math: Since you’ve already tried reinstalling Rank Math, ensure that you completely remove it before reinstalling, as sometimes remnants of the previous installation can cause issues.

    If these steps do not resolve the issue, please reply to this ticket with any error messages you find or additional details about your setup, and a human agent from our support team will assist you further.

    Thank you for bringing this concern to our attention!

    Sources:
    This Plugin Does Not Work with Your Version of PHP » Rank Math

    Hello,

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the critical error on your site.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rankmath issuse with the single product visibility’ is closed to new replies.