RankMath isn’t saving on a website

#376872
  • Resolved Ellie Cutler

    3 years, 10 months ago

    Rank Math free

    Hi there,

    I sent in a ticket last week but haven’t heard anything back yet.

    It was regarding RankMath not working properly on a clients website. Every time we enter the keywords, they clear after updating.

    My email is e***************@c******************.

Viewing 1 replies (of 1 total)
  • Prabhat

    3 years, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    Could you confirm if your client is using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta

    If the issue persists, please follow this guide and see if that helps:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how that goes.

    Thank you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath isn’t saving on a website’ is closed to new replies.