RankMath is the cause of 404 redirects

#406934
  • Resolved Dan Strong

    3 years, 6 months ago

    Rank Math free

    Hey there, for the past week and a few days, my course site is inexplicably causing 404 page not found issues for my LearnDash courses.

    Sometimes the links work, other times RankMath causes a 404 and then redirects to home screen.

    I did a plugin conflict test, and can confirm that RankMath is causing these to have page not found errors randomly.

    If I deactivate RankMath, they work fine.

    If I activate RankMath BUT ALSO select all redirections and make them inactive, they redirect to home page randomly.

    If I go to RankMath Dashboard / Modules and deselect Redirections to turn the feature off, they work fine.

    404 Monitor isn’t picking up on any of these when I turned it on to try and learn more.

    RankMath’s General Settings->Redirections -> Debug Redirections doesn’t tell me anything other than that yes, sometimes it is redirecting, but gives no reason why.

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

    Thank you so much for creating a staging website for us to further replicate the issue.

    I checked Rank Math and it seems that you are running an old version of the plugin. I went ahead and updated it and the 404 pages to the courses pages are no longer occurring.

    Can you please clear your website cache and check from your end?

    Looking forward to helping you on this one.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath is the cause of 404 redirects’ is closed to new replies.