rankmath is reporting I dob’t have a pro licence?

#190222
  • Resolved Peter Payne
    Rank Math free

    Hi, I have purchased rank math pro, but now it is saying I don’t have a pro licence, I was using the pro version on innereco.co.uk and the free version on peterpayne.co.uk

    What is going on?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ankit
    Rank Math business

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please follow this guide to activate Rank Math PRO.
    https://rankmath.com/kb/rank-math-pro-license-key/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Ok the order is not showing in my account email P**********@m******

    the order RANKMATH210109-7308-15240

    Hello,

    Thanks for getting back to us.

    A couple of months ago you requested to merge two accounts and now the PRO subscription you bought is showing in the other email address account.

    I inserted the email associated with that subscription in the sensitive data section.

    Hope this helps clarify your doubts.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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