RankMath is preventing SureCart Shop page from displaying

#599729
  • Resolved Sylvia Skinner

    1 year, 2 months ago

    Rank Math free

    I have just changed from WooCommerce to SureCart.

    BUT, RankMath is preventing SureCart Shop page from displaying.

    RankMath reports that there are too many redirections from my old shop page (that had Woocommerce products), https://ilovetoteach101.com/shop-for-teacher-resources/

    to my new shop page – https://ilovetoteach101.com/shop

    So I have had to stop using RankMath so SureCart Shop page can display.

    Is there anything RankMath can do to fix this?

    I’m thinking I have to migrate to Yoast because the redirections are just messing it all up.

    Thanks,
    Sylvia

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Since you have already disabled Rank Math, we’re unable to see the redirection you’re referring to.

    For initial troubleshooting, you can check if there are entries for your shop page in Rank Math > Redirections. Here’s a guide you can follow as well:
    https://rankmath.com/blog/fix-redirect-loops/

    Alternatively, we can take a closer look at the settings of Rank Math by logging in to your site.

    To do that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘RankMath is preventing SureCart Shop page from displaying’ is closed to new replies.