Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
Rank Math import Schema is a PRO feature. Could you please share your email address so that we can verify your subscription?
Back to the issue, can you please share the import source (URL or schema JSON code) here so we can try importing it on our own local WordPress installation?
Looking forward to hearing from you.
Hi its under our company email but we have the pro version and it has been activated. Im trying to import from Jason_LD code. but when I hit process after pasting the code it doesn’t recognize the FAQ schema while it recognizes other schemas
Hello,
We cannot provide support for PRO features unless we can verify the purchase of the subscription.
Please share the email with the purchase in the sensitive data section so we can help you debug the issue further.
While sharing that you can also share the code you are trying to import so we check.
Looking forward to hearing back from you.
Here is the email address: j*****@1**********************
I will generate the code again because I deleted it since it wasn’t working.
Also, the issue seems to be due to the length of FAQ answers or formatting.
Is there anything you can tell me about how long FAQ answers should be in the schema? Or a certain format
I’m actually not able to upload the code. When I try to submit this form here with the code pasted in it, I get locked out by cloudflare.
Is this due to the length of the answers? If so, should we summarize them or cut them?
Hello,
I am sorry your code snippet was blocked by our firewall. You can use a tool like Pastebin.com to upload the schema code. On Pastebin, add your code in the “New Paste” field, then click the “Create New Paste” button and share the link created.
Looking forward to helping you.
Here is the code:
https://pastebin.com/Cyqkj5WN
Again my question is, is the schema answer too long? should it be summarized to work?
We are also having issues with video schema where it double fires. Should I open a different ticket for that?
Hello,
We are also having issues with video schema where it double fires. Should I open a different ticket for that?
Yes, you can create a separate ticket for this issue so we can focus to the issue one at a time.
Again my question is, is the schema answer too long? should it be summarized to work?
If you submit the JSON code in a JSON validator, you would notice the line breaks are causing the issue. Please eliminate those line breaks so Rank Math can accept it in the schema importer.
Please refer to this screenshot:
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
